Company: Red Hat Job Position:– Trainee Associate Technical Support Engineer

Red Hat

Job Position:– Trainee Associate Technical Support Engineer

Job Location:-  Pune

Primary job responsibilities

  • Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of products and additional layered products to find resolutions for technical issues
  • Gather information for each bug and provide analysis to fully understand the issue
  • Propose and discuss fixes or workarounds and provide advice to educate customers
  • Collaborate with engineering, product management, and support management teams to prioritize customer requests
  • Incorporate your findings to Red Hat's knowledge base
  • Support Red Hat's global customers on technical issues through phone, chat, or remote access tools
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Required skills

  • Excellent verbal and written communication skills
  • Good analytical and problem solving skills
  • Ability to communicate and present ideas in a user friendly way
  • Focused on delivering remarkable and consistent customer experience
  • Self-motivated and comfortable working within a team
  • Ability to learn, adopt, and practice Red Hat Values and Competencies
  • Must have graduated within the last two years with a bachelor's degree in engineering, technology, computer science or IT, science, or computer applications, or a master's degree in computer applications or marketing and communications
  • Red Hat Certified Engineer (RHCE)
  • Basic understanding of Linux, containers, and open source
  • Basic knowledge of TCP/IP networking and UNIX services and concepts
  • Open source community experience through project contribution is a plus